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Frequently asked questions

Does MoGo Urgent Care offer COVID-19 testing?

MoGo welcomes patients who are experiencing respiratory symptoms. During the course of our evaluation of the patient, we will determine whether COVID-19 testing is appropriate and, if so, we will collect the specimen and run an on-site rapid COVID-19 antigen test. Results will be available in less than 30 minutes and will guide the provider’s recommendations for further treatment and/or isolation.

The right test for each patient’s situation really does matter — MoGo performs the antigen test, which is not reliable for people without symptoms. For this reason, no testing is ordered or performed on patients without symptoms or for reasons such as planned travel or return to work; the only appropriate test for people in these circumstances is the PCR test (find locations). If patients are experiencing shortness of breath or more severe symptoms we recommend they seek care in an emergency department.

How is MoGo different from other urgent care?

MoGo Urgent Care offers fast, exceptional care.

  • Same-day, walk-in visits
  • Open 8 a.m.- 8 p.m., 365 days per year
  • Online reservations to fit your schedule
  • Visit-related lab work, X-ray, and medications onsite
  • Clinical concierge to walk you through your visit
  • Accepts most insurance plans
  • Flat-fee pricing for those not using insurance

What care do you provide?

We treat minor illnesses and injuries and provide visit-related lab work, X-ray, and medications onsite.

We also offer sports physicals and occupational medicine for employers (physicals, drug testing, and more).

If your medical condition is serious or life-threatening, call 911 or have someone take you to the nearest emergency department immediately.

Can MoGo be my regular healthcare provider?

If you have health issues that need ongoing treatment or monitoring, you’ll still need a regular primary care provider. But MoGo is here for you for those occasional illnesses and injuries that need care.

What imaging services do you offer?

We offer visit-related X-ray onsite at all of our locations.

Can I bring an X-ray order from another provider?

No. We can only perform X-rays ordered by MoGo providers.

What types of lab/blood tests do you offer?

We will offer visit-related lab work, including tests for flu, strep throat, urinary tract infections, pregnancy, and more.

Can I bring a lab order from another provider?

No. We can only perform lab tests ordered by MoGo providers.

What medications do you provide on-site?

We provide visit-related medications for the issues most commonly treated at urgent care. Narcotics, such as opioids, will not be available; we follow the practices of Prescribe Safe Monterey County, which works to ensure the safe use of prescription medications and to promote safe and effective pain management.

Will I be able to get an antibiotic?

MoGo provides antibiotics if it is appropriate for your condition. The good news is that you may not need an antibiotic. It’s a myth that antibiotics are effective at treating colds, flu, sore throats, bronchitis, or other viruses. They can actually make you feel worse and build up a resistance, so they won’t work in the future when you actually need them.

Can I get a prescription refilled at MoGo?

We are not a retail pharmacy. We only provide visit-related medications. For routine refills, please see your regular provider.

If I don't use insurance, what will my visit cost?

You will pay an all-inclusive flat fee of $250, which will cover:

  • An exam with a medical provider
  • Visit-related services, provided right at MoGo (no need for extra trips):
    • X-ray
    • Lab work, including tests for flu, strep throat, urinary tract infections, pregnancy, and more
    • Medications to address most conditions
  • Durable medical equipment (such as crutches or a finger splint)
  • Simple follow-up visits related to your original visit (such as removing stitches or checking a wound)

What is the age range of patients you see?

We see patients ages 6 months and older.

What insurance does MoGo Urgent Care accept?

MoGo Urgent Care will accept most major health insurance plans. Get detailed information about our Pricing and Insurance.

Do you offer sport and school physicals?

Yes, we offer sport and school physicals. You may choose to pay for this using insurance or pay a flat fee of $50-80, depending on the type of physical and age of the patient.

Do you offer employer services/occupational medicine?

Yes, we offer employer services/occupational medicine, including physicals, drug testing, and more. For more information on employer services, call (831) 622-5805.

Can I schedule my visit?

Yes. All MoGo Urgent Care locations allow you to make online reservations. You can also walk into any of our locations.

When are you open?

We are open from 8 a.m. - 8 p.m., 7 days a week, 365 days a year.

When should I choose MoGo Urgent Care vs. emergency care?

Urgent care treats conditions such as:

  • Colds, coughs, flu, fever
  • Minor injuries such as a sprain
  • Minor car accidents
  • Vomiting and/or diarrhea
  • Allergies
  • Dizziness
  • Nausea
  • Minor burns
  • Minor cuts
  • Pinkeye
  • Rash
  • Sore throat
  • Need for stitches
  • Migraine
  • Urinary tract infections

Emergency care treats conditions such as:

  • Car accident injuries
  • Uncontrollable bleeding
  • Severe difficulty breathing
  • Fall from a significant height
  • Serious head or neck injury
  • Any loss of consciousness
  • Chest pain
  • High fever that doesn’t get better with medicine
  • Bone fracture with open wound
  • After swallowing poison
  • Seizure
  • Severe abdominal pain
  • Severe burns
  • Electric shock
  • Suspicion of exposure to a serious communicable disease
  • Choking
  • Severe allergic reaction
  • Unusual or bad headache

Is MoGo Urgent Care part of a larger health system?

MoGo Urgent Care is part of the local, nonprofit Montage Health system. Montage Health also includes: