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Frequently asked questions

How will MoGo Urgent Care be different from other urgent care?

MoGo Urgent Care will offer fast, exceptional care.

  • Same-day, walk-in visits
  • Open 8 a.m.- 8 p.m., 365 days per year
  • Online reservations to fit your schedule
  • Visit-related lab work, X-ray, and medications onsite
  • Clinical concierge to walk you through your visit
  • Will accept most insurance plans
  • Flat-fee pricing for those not using insurance

What care will you provide?

We will treat minor illnesses and injuries and will provide visit-related lab work, X-ray, and medications onsite.

We will also offer sports physicals and occupational medicine for employers (physicals, drug testing, and more).

If your medical condition is serious or life-threatening, call 911 or have someone take you to the nearest emergency department immediately.

What imaging services will you offer?

We will offer visit-related X-ray onsite at all of our locations.

What types of lab/blood tests do you offer?

We will offer visit-related lab work, including strep, UTI, and flu tests.

What medications do you provide on-site?

We provide visit-related medications for the issues most commonly treated at urgent care. Narcotics, such as opioids, are not available; we follow the practices of Prescribe Safe Monterey County, which works to ensure the safe use of prescription medications and to promote safe and effective pain management.

Will I be able to get an antibiotic?

We can provide an antibiotic, if it is appropriate for your condition. The good news is that you may not need an antibiotic. It’s a myth that antibiotics are effective at treating colds, flu, sore throats, bronchitis, or other viruses. They can actually make you feel worse and build up a resistance, so they won’t work in the future when you actually need them.

Can I get a prescription refilled at MoGo?

We are not a retail pharmacy. We can provide only visit-related medications. For routine refills, please see your regular provider.

If I don't use insurance, what is the cost for a basic visit?

You will pay a flat fee, which will cover:

  • An exam with a medical provider
  • Visit-related lab work, X-ray, and medications
  • Durable medical equipment (such as crutches or a finger splint)

What is the age range of patients you see?

We see patients ages 6 months and older.

What insurance does MoGo Urgent Care accept?

MoGo Urgent Care will accept most major health insurance plans. It's always a good idea to check with your insurance company about your coverage.

Do you offer school and sports physicals?

Yes. We will offer school and sports physicals.

Do you offer employer services/occupational medicine?

Yes, we will offer employer services/occupational medicine, including physicals, drug testing, and more. For more information on employer services, call (831) 622-5805.

Can I schedule my visit?

Yes. All MoGo Urgent Care locations will allow you to make online reservations. You can also walk into any of our locations.

When are you open?

We will be open from 8 a.m. - 8 p.m., 7 days a week, 365 days a year.

When should I choose MoGo Urgent Care vs. emergency care?

Urgent care treats conditions such as:

  • Colds, coughs, flu, fever
  • Minor injuries such as a sprain
  • Minor car accidents
  • Vomiting and/or diarrhea
  • Allergies
  • Dizziness
  • Nausea
  • Minor burns
  • Minor cuts
  • Pink eye
  • Rash
  • Sore throat
  • Need for stitches
  • Migraine
  • Urinary tract infections

Emergency care treats conditions such as:

  • Car accident injuries
  • Uncontrollable bleeding
  • Severe difficulty breathing
  • Fall from a significant height
  • Serious head or neck injury
  • Any loss of consciousness
  • Chest pain
  • High fever that doesn’t get better with medicine
  • Bone fracture with open wound
  • After swallowing poison
  • Seizure
  • Severe abdominal pain
  • Severe burns
  • Electric shock
  • Suspicion of exposure to a serious communicable disease
  • Choking
  • Severe allergic reaction
  • Unusual or bad headache

Is MoGo Urgent Care part of a larger health system?